Return and refund policy

This policy applies to consumer orders via https://ab-lifestyle.com. The seller is AB Lifestyle Retail B.V., Waterstraat 7, 7001 BG Doetinchem, the Netherlands. You can reach us via info@ab-lifestyle.com or the live chat on our website.

Statutory cooling-off period

You may cancel your online purchase without giving any reason. The cooling-off period ends 14 days after the day on which you, or a person designated by you who is not the carrier, receive the product. Are multiple products from one order delivered separately? Then this period starts from the day after receipt of the last product. You may also cancel the purchase before delivery. This right also applies to discounted items.

Reporting a cancellation

Cancel or return an order: log in with the email address used for your order and the one-time code. You do not need a password. You can also always report your cancellation by email.

Please let us know clearly before the end of the cooling-off period that you wish to cancel your purchase in whole or in part. This can be done by email to info@ab-lifestyle.com, via the live chat, or by post to AB Lifestyle Retail B.V., Waterstraat 7, 7001 BG Doetinchem, the Netherlands. You may use the model form below, but this is not mandatory. Preferably include your name, order number, and the items you are returning so that we can recognize your order. You do not have to provide a reason or wait for our permission.

It is sufficient that you send your declaration before the cooling-off period expires. If the statutory period ends on a weekend or public holiday, it is extended until the end of the next working day.

Returning

Send the items back as soon as possible and no later than 14 days after you have notified us that you are canceling the purchase to:

AB Lifestyle Retail B.V.
Waterstraat 7
7001 BG Doetinchem
The Netherlands

You are on time if you send the package before the end of this period. This address only accepts returns by post; personal delivery is not possible. Pack the items carefully and keep your proof of shipment. If possible, include the packing slip or a note with your order number. A missing packing slip is not in itself a reason to refuse your cancellation.

Trying on and assessing

You may unpack and try on clothing as you would in a store. Handle the item and packaging with care. To the extent reasonably possible, include the original packaging, labels, and supplied components. The original packaging or attached hangtags are not an absolute requirement for cancellation.

Only if you have gone beyond what is necessary to assess the nature, characteristics, and functioning of the item, and the item has lost value as a result, can we deduct that depreciation. We will explain such a deduction. Normal trying on does not lead to the loss of your right of cancellation.

Return costs during the cooling-off period

In the event of a return because you have changed your mind, you must arrange and pay for the direct return shipping costs to our return address yourself. You choose the carrier; the costs depend on their rates. We do not charge separate return or administrative fees.

Refund

We will refund the amount due without undue delay, no later than 14 days after we have received your cancellation declaration. We may wait until we have received the items back or you have demonstrated that you have sent them back: whichever happens first is decisive.

Upon cancellation of the entire order, we will also refund the original costs of the cheapest standard delivery. Any surcharge for a more expensive delivery method chosen by you will not be refunded. If you return only part of the order, the original delivery costs will not be refunded.

The refund will be made using the same payment method as the purchase, unless we expressly agree otherwise with you. We do not charge any fees for the refund. We will not reimburse the return postage you paid when using the cooling-off period.

Damaged, incorrect, or defective item

Does an item not meet your expectations, was it delivered damaged, or did you receive the wrong item? Please contact us via info@ab-lifestyle.com or the live chat. Indicate what is wrong and preferably mention your order number. Photos can help to assess the problem.

You have statutory rights to a sound product. Where required by law, we will arrange for free repair or replacement within a reasonable time, or for another legal remedy such as a price reduction or refund. Necessary return and shipping costs for a valid complaint are at our expense. The rule that you pay for the return costs yourself during the cooling-off period does not apply to this. Statutory warranty is independent of the 14-day cooling-off period.

Exchanging

We cannot guarantee a direct exchange. For a different size or another item, you can use the return process and place a new order. This does not affect your statutory rights in the event of an incorrectly or defectively delivered item.

Digital gift cards

Digital gift cards are delivered electronically and cannot be exchanged for cash. This provision does not limit any statutory right of cancellation or other legal rights. If you have any questions about canceling the purchase of a gift card, please contact info@ab-lifestyle.com.

Model cancellation form

Use of this form is not mandatory. Only fill it out if you want to cancel an agreement and send it by email or post to:

AB Lifestyle Retail B.V., Waterstraat 7, 7001 BG Doetinchem, the Netherlands; info@ab-lifestyle.com.

I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the sale of the following goods/provision of the following service (*):
[description of goods or service]
Ordered on (*) / received on (*):
Name/Names of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date:
(*) Delete as appropriate.