Terms and Conditions

Terms and conditions

These terms apply to consumer orders via https://ab-lifestyle.com. The terms and conditions available at the time of placing your order apply to that order. Subsequent changes do not affect an existing agreement.

1. Company details and contact

AB Lifestyle Retail B.V.
Waterstraat 7
7001 BG Doetinchem
The Netherlands
Chamber of Commerce (KvK) number: 42085926
VAT number: NL869643459B01
E-mail: info@ab-lifestyle.com

You can also reach us via the live chat on our website. We aim to answer questions and complaints within 1 to 2 business days.

2. Products and information

We sell clothing, accessories, and digital gift cards. We describe products, sizes, colors, and availability as accurately as possible. Screen settings and lighting can affect the display of colors. This does not limit your right to a product that meets the description and what you may reasonably expect from it.

3. Ordering

Please check your order, contact details, and delivery address before ordering. After placing an order, you will receive a confirmation by email. At the ordering stage, it is clear that you are entering into a payment obligation. If a product is unexpectedly unavailable or a problem occurs with your order, we will contact you. We will not change an agreed order without your consent. Obvious errors will be handled according to legal rules.

4. Prices and payment

Consumer prices are shown in euros and include VAT. Any delivery costs and other applicable fees are visible before finalizing the order. You pay using one of the payment methods available at checkout, according to the terms of the chosen method. Your legal rights regarding advance payment remain applicable.

5. Shipping and delivery

We deliver to the delivery address you provided. Available destinations, shipping costs, and expected delivery times are stated in the shipping policy and are shown during checkout where applicable.

Stated delivery times are expectations, unless a fixed deadline has been expressly agreed upon. In the event of a delay, your legal rights remain in force. We remain your point of contact for the delivery; a problem with the carrier does not automatically release us from our obligations. Report an error in the delivery address as soon as possible. We will then check what can still be adjusted.

6. Right of withdrawal

For online purchases, you as a consumer have the right to a cooling-off period. You can withdraw without reason up to 14 days after the day on which you, or a recipient designated by you who is not the carrier, have received the product. In the case of separate delivery of multiple products from the same order, this period begins after receipt of the last product. You can also withdraw before delivery. Discounted items are also covered by this right.

Notify us of the withdrawal in time via info@ab-lifestyle.com, via the live chat, by post to our address in Doetinchem, or with another clear statement. A reason, prior permission, or mandatory return form is not required. You then have another 14 days to return the products. The shipping date of your statement and your return shipment determine whether you have met the relevant deadline. If the statutory period ends on a weekend or a public holiday, the next business day applies.

Full instructions and the model form can be found in our return and refund policy.

7. Condition of return items and return costs

You may unpack and try on items as you would in a store. Please return them carefully packed, with the accompanying parts and, as far as reasonably possible, the original packaging and labels. Missing original packaging, a packing slip, or an attached hangtag does not automatically mean that a withdrawal will be refused.

You are only liable for depreciation resulting from handling that goes beyond what is necessary to evaluate the product. We will substantiate any deduction. In the event of withdrawal, you arrange and pay for the direct return shipment yourself. We do not charge separate return or administrative fees. This cost arrangement does not apply to a valid complaint about an incorrect or defective item.

8. Return address

DCSG B.V.
Attn: AB Lifestyle Retail B.V.
Einsteinweg 1
5151 DK Drunen
The Netherlands

This is exclusively our fulfillment and return address. Returns are only accepted here by post. Personal delivery and picking up orders are not possible.

9. Refund after withdrawal

We will refund without undue delay and no later than 14 days after receipt of your withdrawal statement. We may wait until we have received the items or you have demonstrated that you have returned them, whichever comes first.

Upon withdrawal of the entire order, we will also refund the original costs of the cheapest standard delivery. A surcharge for a more expensive delivery method will not be refunded. In the case of a partial return, the original delivery costs remain at your expense. We do not refund the return postage during the cooling-off period.

We use the same payment method as used for the purchase, unless you expressly agree to otherwise. There are no costs associated with the refund.

10. Statutory warranty and complaints

You are entitled to a product that complies with the agreement. Report a damaged, incorrectly delivered, or defective item via info@ab-lifestyle.com or the live chat. Please include your order number and a description of the problem. Photos can help with the assessment.

In the event of a valid complaint, we will provide a free solution according to the law, such as repair or replacement within a reasonable time, and where applicable, a price reduction or refund. Necessary return and shipping costs will then be at our expense. The statutory warranty is separate from the cooling-off period and is not limited by these terms.

11. Exchanges

For a desired different size or a different item, you can return and place a new order. We cannot guarantee a direct exchange. Your legal rights in the case of an incorrect or defective item remain in force.

12. Digital gift cards

Digital gift cards are delivered electronically. They cannot be exchanged for cash. Lost, stolen, or already used gift cards cannot be replaced or refunded, unless otherwise prescribed by law. These provisions do not limit any statutory right of withdrawal or other legal rights.

13. Use of the website and intellectual property

You may only use the website lawfully. Misuse, unauthorized access, and damaging or disrupting the website are not permitted. Rights to our texts, images, logos, designs, and other content belong to AB Lifestyle Retail B.V. or its licensors. Use thereof is only permitted with permission or when permitted by law.

14. Privacy

We process personal data as described in our privacy policy.

15. Legal rights and applicable law

Dutch law applies to the agreement. A consumer retains the protection of mandatory rules that apply to him or her under the applicable law. The court that is competent according to the statutory rules will handle any dispute. No provision in these terms limits legal consumer rights.